Terms and Conditions

Pricing

The quotes given over the phone are based on average area space. We reserve the right to increase the quotation if the customer’s original requirements are altered or the property conditions are different to those described. We have a minimum of a $99 service fee per appointment in relation to any of our services.


Access

The customer is obliged to provide access to the property where the service will be performed within the scheduled time and date. If he/she is not present at the time of the cleaning the customer is responsible for providing the keys. Failure to provide access to the property is subject to $100 non-refundable fee. Electricity and running water must be accessible within the property where the cleaning will be conducted. Failure to provide these is subject to $100 non-refundable fee.


Payment

The customer is obligated to make payment before the cleaning team leaves the property. If the customer and the company agree on a bank transfer or credit card payment, this has to be completed no later than 24 hours before the service appointment. We also accept credit card payment on arrival. We accept cash, cheque and direct debit options. Enquiries are to be notified to our office to discuss options and procedures. We reserve the right to cancel an appointment if there has been no bank transfer or credit card details received.


Cancellations

Cancellation fees are not applicable if the customer informs the office directly more than 48 hours before the service is to be conducted; otherwise a $100 cancellation/rescheduling fee applies. We reserve the right to refuse any job if the condition of the property is dangerous for the health and wellbeing of our staff. We reserve the right to cancel or reschedule any booked appointment if unexpected circumstances occur.


Claims

No refund claims will be considered after the cleaning has been conducted and the team has left the property unless otherwise stated by the company. All services are considered performed up to the customer’s expectations except otherwise stated by the customer within 24 hours of the cleaning being conducted. All complaints will be fully investigated and resolved to the satisfaction of the customer or alternatively to a standard we deem reasonable. The customer must agree to allow a re-clean or an inspection of any unsatisfactory work performed by the company before he/she arranges third party to conduct services. In a case of damage is proven to be caused by us the company will either repair the item or if the item cannot be repaired the company will make enquiries through their Insurance Company. Our staff will make every effort not to break items, unfortunately accidents do happen. This is why the company recommends all items of special value to the customer either monetary or sentimental to be stored and/or not cleaned during the service. We may require entering the property where a problem has occurred within 24 hours of the service being conducted to investigate and make an attempt in finding a solution. The company advises you not to place any furniture on carpet, which is not completely dry and shall not be responsible for any damage this may cause. The company is not responsible for any existing damage to the customer’s property that cannot be cleaned or repaired by our technicians using the standard cleaning methods. Clean View Australia Pty Ltd, employees and or sub contractors will not be made liable for any damages or injury, should any changes be made to the scheduled service day and time without notifying our office. It is a condition that our employees and or sub contractors are only protected by Public Liability within the day and time specified by the client, in the Client Service Agreement. If you need to reschedule or cancel, our office must be notified within 48hrs.


Service Agreement

We require at least 48hrs (excluding weekends and public holidays) to make changes to your service booking, such as update your entry information. We need this time to ensure that there is enough time to update your file and your cleaner with the new information. If you need to reschedule or cancel, our office requires at least 48hrs notice to avoid a cancellation fee. As part of their terms and conditions, our staff, are under a contractual obligation not to accept work privately. All enquiries regarding this must be directed to our office. All staff are covered by Public Liability Insurance. Public Liability Insurance is important for both our clients and cleaners. Clean View Australia Pty Ltd, employees and or sub contractors will not be made liable for any damages or injury, should any changes be made to the scheduled service day and time without notifying our office. It is a condition that our employees and or sub contractors are only protected by Public Liability within the day and time specified by the client, in the Client Service Agreement. If you need to reschedule or cancel, our office must be notified within 48hrs. This agreement in no way commits you to any specific length of use of our service and you may cancel at anytime.


Non-Circumvention

The employees and contractors retained by Clean View Australia Pty Limited must always be contacted and retained through Clean View Australia Pty Limited. All insurances including public liability and workers compensation “where appropriate” have cover available only on this basis. If you retain an employee or contractor of Clean View Australia Pty Limited other than through us this will constitute a breach of these terms and conditions and we will terminate any retainer we have with you.


Other

If the customer wishes to have their refrigerator/freezer cleaned, he/she is responsible for emptying and defrosting it in advance. Our staff will do there very best to clean your kitchen appliances. If they have not been cleaned since they have been bought or show signs of damage, the company will not be responsible if the items cannot be cleaned using standard methods and detergents. Our services do not include removing of any collected waste. The company may offer a quote in relation to this service if you are interested.


Special Offers

Promotional offers cannot be combined with other offers or discounts. Promotional offers may not apply to all services. If you have any questions relating to redeem conditions please contact us.


Gift Cards

Gift Cards are to be treated like cash. Lost or stolen cards will not be replaced or refunded. Redeemable only from Clean View Australia Pty Ltd. Gift Cards will expire 2 years from the date of issue. Any balance that remains after the date of expiry will not be available for use. Not redeemable for cash or payments of credit or store accounts. No change will be given but the balance may be applied to future purchases. Gift Cards are not to be sold in any form. Clean View Australia Pty Ltd will not be made liable for any refunds. The amount printed on our Gift Cards will be deducted off any services advertised by Clean View Australia Pty Ltd. Gift Cards that have been issued at no charge are not valid on products and are not to be accumulated in any form to be used on services. Please immediately advise Clean View Australia Pty Ltd should your Gift Card be lost or stolen. Clean View Australia Pty Ltd reserves the right to discontinue any amounts or discounts without notification at any time.